While some independent agents provide high-quality service, the majority of them do not. Wrong! For support, you’ll have to contact OpenEdge. High power intelligent charging. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. , Sign Up For Our Newsletter Content Updates, Free Guides, and Discounts. The company also relies on independent sales agents to sell their accounts, and many of those agents don’t disclose the draconian terms of their contracts. Before you go, please give us some feedback. Apply with OnDeck in as little as 10 minutes, and receive a decision as soon as the same day. RGP supports the ability to transfer customer credit card details between gyms. No credit card is required to create your account. ... Support Support Center Customer Self Service Download Center Resources Documentation Knowledge Base How-To Videos Webinars Whitepapers Success Stories Community Enhancement Requests Blogs FAQs. BBB is here to help. We do, however, always provide a thirty-day notice of any pricing adjustment on your merchant statements and you always have the opportunity to change providers if you feel we are not the best fit for your company. Your comment may take some time to appear.Please read the "User Review and Comment Policy" before posting. For account numbers starting with: 5436, 3930, 3230, 4139: (800) 543-5327 or IntegratedCustomerCare@globalpay.com . We value your input, and are regularly making improvements based on user feedback. Remember, Ripoff Report never removes complaints once they’ve been filed. With a large customer base still using the product, XCharge is still being supported, but it’s apparent that they’re gradually moving new customers over to OpenEdge. Lendio is a free-to-use marketplace that allows you to compare lenders side-by-side. Square POS is one of our top picks for Point of Sale! The inclusion of a liquidated damages clause in their contracts is a big strike against XCharge, and it’s enough to automatically put them in our “do not recommend” category. How BBB Processes Complaints and Reviews. Xero VS QuickBooks Desktop: How Do These Two Accounting Software Giants Compare? Navigate to those files. From a technical standpoint, they seem to be fine, functional products. My business, Olympas Medical Services LLC was being billed each month for services and openedge took money out of my bank account each month despite the account being inactive and they were providing no service. The videos on this channel are focused primarily on marketing, although there is one testimonial as well. ShippingEasy is one of our top picks for shipping software! OpenEdge XCharge Electronic Payment Processing October 2016 Page 3 of 62 R.O. International Association of Better Business Bureaus. The X-Charge application works on all versions of Windows and didn’t die on the vine. 2578 W 600 N. Lindon, UT 84042-1227. http://www.openedgepayment.com. So why is XCharge still in business? Unfortunately, most of the complaints on their BBB profile don’t include any details, so it’s impossible to determine whether any of them involve XCharge’s payment gateway. OpenEdge, however, has a Support page that lists telephone and email options for contacting the company. X-Charge is a fast and secure way to run your credit cards. Unfortunately, there are problems. The product demo no longer works, and there are remarkably few details about the company’s products or services. Complete these steps: 1. You obtain the XCharge software from OpenEdge, then install XCharge on each workstation that needs to process payments. These 7 Great Solutions Can Solve Your Store’s Woes. For a E-commerce business their security and ability to accept and set up applications online is very poor. Support for XCharge products is apparently now provided by OpenEdge. With no updates on the horizon for XCharge’s products, there’s no reason to be stuck in a long-term contract. I assumed the charges were related to my active CC processing account. Article Number: 352 | Rating: 1/5 from 1 votes | Last Updated: Wed, May 1, 2013 at 5:30 PM. The professional way is to notify you have changes in your fee schedule. *** XCHARGE MOBILE IS OBSOLETE. BBB remains operational and focused on serving our business community. In the Application section, you’ll find a mind-numbing list of 32 separate possible fees that you might have to pay – none of which are disclosed. Having to pay it all in one lump sum just makes it that much worse. Everything You Need To Know About The New Online Checkout Option, The Complete Guide To Switching From Worldpay To A Better Credit Card Processing Company, Should You Implement A COVID Surcharge? Donorbox is one of our top picks for Donation Systems! This company has no scruples and their service response is deplorable when you need someone on weekends. While I have some responsibility in not recognizing what was going on and in not formally cancelling the account, I find it unethical to bill someone and collect money when no service is being provided. First, pricing is customized to each merchant. It works as a stand alone terminal or integrated into most Point of Sale software. Receive a decision as soon as the XCharge program and/or server a Patterson! Makes sense videos from the now-defunct Accelerated payment Technologies free when you spend $ 1000 be the phone numbers Progress... 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