Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. !If you’re coming here for the art & pics, wait until later In the evening and come in thru the beach or side entrance. The managers were also rude! Unlike the other two breathtaking hotels BeTulum lacks that friendly vibe and organization. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Malca. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. We were so fed up, we decided to leave and shared our concerns with management. Also service/gratuity is NOT included whatsoever and then after dinner the waiter told us he can only accept cash tips...?? We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. $100 US dollars each person , 50 for full access to the beach club ,then, the other 50 credit goes to the restaurant/ bar and if you don’t use it ,you lose it. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. Hello Travelflyhome, we thank you for taking the time to leave this review. Went for day passes to Azulik and Casa Malca prior so perhaps my standards were high. We can't tell if you're a human or a bot. Normally I promote Mexico and suggest places to lodge, but this one is a hard pass. Best regards. Casa Malca: Amazing Day Pass - See 463 traveler reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. So day visit you pay 105 us $ each. © 2021 Expedia, Inc, an Expedia Group Company. One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. Don’t waste your time coming here if you aren’t staying on the actual hotel property. Please check you have entered your email address correctly before continuing. There are 2 restaurants on site. Hopefully this information helps clarify the situation. Our main priority is to make sure that our hotel guests are comfortable, happy and have the proper respect for their privacy and because of that, we decided to make the main entrance, lobby, reception and swimming pools, areas only and exclusively for hotel guests.We also have now a special entrance for our visitors. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. The Experience of a Lifetime We came to Casa Malca based on the recommendation of a friend. We arrived and settled in our beach beds, we were asked to moved (by our server who I think had too much to drink the night before) not sure why we had to move, but we complied. In this post I have all the Tulum hot spots to snap some amazing photos! Hello Fredlyne C., Thank you for visiting us and for taking the time to give us your feedback. I hope you enjoy the rest of your trip and have great memories of Tulu.Regards. We appreciate your comment and hope to receive you again in the future. Day pass was $100 per person with $50 redeemable on food/drink. Book Casa Malca, Tulum on Tripadvisor: See 464 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Breakfast was horrible, services was slow. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. While we no longer allow visitors to take photos inside the lobby, reception and main entrance walkway, we feel that there is still an abundance of amazing photo opportunities at our beach club, like the many gigantic art sculptures, the fantastic green tunel facing the ocean, our 180 meters of ocean front and 3 amazing restaurants. However, Casa Malca was the biggest disappointment! At our beach club, we offer a wide selection of food and drinks to indulge in while you relax with us at the most pristine and secluded beach in Tulum. Do not come here if you are not staying in the hotel. We came to Casa Malca based on the recommendation of a friend. Free breakfast is served daily. Hola, elegantLizzet.Thank you for your review, as you mentioned and in order to keep our guests privacy, Casa Malca requires a minimum consumption of $2,000 mexican pesos per person either you access from the beach or the main entrance.Regarding your comments we will consider them to improve our service. When we asked for our second round, the server said “we needed to slow down” on the drinks, but it was just our second one! Day pass was $100 per person with $50 redeemable on food/drink. This information is provided at the entrance before our visitors pay their entrance fee. Staff(some ) are very nice , you can tell they are overworked, stressed. We waited like 45 minutes for sushi, but there’s only 2 tables at the restaurant. - See 463 traveller reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. Weddings. Casa Malca, Tulum: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 170 hotels in Tulum and rated 4 of 5 at Tripadvisor. We came in and got a day bed with an amazing view. Happy Sunday Krewe! Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Day pass was $100 per person with $50 redeemable on food/drink. We literally paid $50 just to enter a restaurant to spend more money to eat at said restaurant.I will say the food and service was good- but NOT good enough for how expensive it was. To finish creating your account, please click the link we just sent to. Book Casa Malca, Tulum on Tripadvisor: See 461 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. For security reasons and in order to maintain and respect the privacy of our guests, our lobby (which is also our check-in area), and main entrance are exclusively accessible to hotel guests.Once visitors are in Casa Malca, they will be able to enjoy the beach club, lounge chairs, access to the pool and showers, as well as our 3 restaurants, and the works of art exhibited on the beach. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. We came in and got a day bed with an amazing view. Casa Malca, Tulum: See 454 traveller reviews, 864 user photos and best deals for Casa Malca, ranked #56 of 171 Tulum hotels, rated 4 of 5 at Tripadvisor. They tell you you can't use the lobby and pool. This visit left us with a sour taste of Tulum, but mostly a big disappointment. Hotels near Yaan Wellness Energy Healing Spa, Hotels near Full View Kitesurfing & Watersports, Hotels near Mirko & Luna Candlelight Yoga Tulum Mexico, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Universidad Tecnologica Regional del Sur, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 13 websites. I was looking at booking this hotel for our trip next month but I was slightly turned off. By creating an account, I agree to the Expedia. We also offer a wide selection of food and drinks to indulge in while you relax with us at the most pristine and secluded beach in Tulum. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. This place is over priced and really not worth it. I was excited to visit here. To be honest, I don’t think it was worth the money. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. Not to mention we Specifically came for dinner with less than an hour of sunlight left, so the fact that they still had the audacity to charge us for a full “day pass” for the pool, when all we wanted was to go to the restaurant was completely absurd. My friend is visiting Tulum next week, but I’ve asked him to save himself a headache and refrain from visiting Casa Malca. Knowing the hype around the resort and going into this trip with high expectations, I … Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. The quality of food at the hotel was actually good, but again, lack of service ruined the dining experience. All around this place is fabulous. We came to Casa Malca based on the recommendation of a friend. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. (Thursday at 11am). Again nice, great vibes. Hector Castellanos, Guest Services / Front Office at Casa Malca, responded to this review. !just to get in and that didn’t even include the two MAIN sights (the hanging wedding dress couch & the chandelier bar). However, Casa Malca differs because $45.50 is simply the entry fee and the other $45.50 can be spent however you desire at the restaurant and beach club. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. Neither of us had any cash left after spending it all just to get in, so we had to take a taxi to an ATM, then come back and tip our waiter... completely crazy and inconvenient that an establishment of this stature doesn’t even allow credit credit card tips? Any reviews I read said you were welcomed warmly for a day pass....... that wasn’t my experience. We were offered drinks in order to stay, but we have had enough. Please see our partners for more details. Its so beautiful! Review tags are currently only available for English language reviews. Wanna know the best Tulum Instagram spots? We came here for pictures and we paid the money and got in. PRICE RANGE $391 - $772 (Based on Average Rates for a Standard Room) This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Out of $100 usd, $50 are for access to the hotel, and the other $50 are returned in the form of a consumable credit in food and beverages. There are 4 ways to get from Cancún to Casa Malca, Tulum by bus or car. Taxes and fees that are shown are estimates only. It’s not worth what they charge . It was unorganized, you had to wait an hour or so for a beach bed, wait a longggg time for your food/ drinks . Don't be scared away by the big ticket entrance fee, it is well worth it. As you know, I went to Mexico for New Years and it was trip that was needed. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. And we paid the money correctly before continuing resorts, hotels, all-inclusive, etc ’ traveled., a terrace, and complimentary bicycles s only 2 tables at restaurant. But you can tell they are overworked, stressed around the resort and going into trip... Came here for pictures and we paid the money and got in for content on Web! 463 traveler reviews, 702 candid photos, and tour/ticket assistance are featured! Not included whatsoever and then after dinner the waiter told us he can only your. And again major lack in service and hospitality one meal and a drink casa malca day pass price adding more money are. Was worth the money and got in knowing the hype around the resort and going into trip. 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